RETURNS & EXCHANGES
Breacher Gear values you and is determined to provide quality, comfortable, and inspiring gear to assist you no matter what your aim is. So no hassle Return, Refund or Exchanges, just let us know.
We guarantee the quality of our products. If the quality of an item hasn’t met your expectations, you can bring it back. We also guarantee the product selection advice we give. If something you purchased based on this advice turns out to be unsuitable, you can bring it back for an exchange, refund, or credit.
Members come here for quality and value, but even quality items have a practical lifespan. They will eventually wear out and can be damaged by accident, neglect, or misuse, so those things aren’t covered, but if we can, we’ll exchange them for a reasonable fee.
To be eligible for a refund, the product(s) must have been bought directly from our Online Shop. You can return most online orders within 15 days from the date of receipt for the Americas (Canada, United States, Mexico, and all of South America). 20 days for all other international countries. (8 days for “Americas” and 12 days for other international countries for certain Hype products, some items may be a final sale). The individual item return period is communicated to you at the time of purchase. You may return part or all of your order.
For hygiene purposes, face covers, one-piece swimsuits, bikini bottoms, swim trunks, underwear, toiletries, and samples are also final sale.
In order for a return to be accepted, it must meet the following conditions:
The product must be unused and unworn.
The product must be in its original state and packaging.
Apparel must have the original tags attached.
Accessories must have all parts of the original packaging.
Footwear must be in the original shoe box with both shoes in a pair returned.
Before we can start processing your refund, we need to make sure that your returned product(s) meet our conditions for return.
At the warehouse, we check that the product(s) you returned:
Is eligible for and within our 15-20 days (from date of receipt) return period. Some hype items have a limited 8-12 days return policy, while other items are final sale.
Aren’t worn or damaged at all.
Are in their original state with all parts and pieces included.
Are in their original packaging.
Still has its original label or hangtag attached (in case of clothing).
Underwear, Boxers, Face Covers and all next to skin items are not eligible for returns or exchanges due to hygiene and safety reasons.
As long as your product(s) meet the above criteria, we can reimburse your purchase price. We do not refund shipping costs. If your returned product(s) don't meet the criteria above, we cannot accept the items and unfortunately won't be able to give you a refund. Items not accepted for return may be returned to the sender.
At Breacher, we create products that help you perform better, play better, and feel better. Whether you’re using our backpacks on the go, camping out in our tents, or wearing our apparel, we want you to be satisfied with your purchase. If your item isn’t the perfect fit, you can exchange your new and unused breacher gear purchases for a different size within 15-20 days by following the instructions below.*Some restrictions apply.
Currently, we are only able to exchange the same item in the same color for a different size, but we hope to offer more options in the future. If you would like to receive a different item or color instead, please return your item through our regular returns process for a refund, and then place a new order online for the item you would like.
*Hype products are final sale therefore are not eligible to be exchanged.
Underwear, Boxers, Face Covers and all next to skin items are not eligible for returns or exchanges due to hygiene and safety reasons.
This policy refers to size exchanges only. Breachergear.com does not price match. We are unable to exchange merchandise obtained from a retailer other than breachergear.com. Please return the product to the original retailer.
Can I exchange for a different item?
At this time, we are only able to exchange the same item in the same color for a different size. If you would like to receive a different item or color instead, please return your item through our returns process for a refund. Then place a new order online for the item you would like.
PRIVACY & COOKIE STATEMENT
BREACHER GEAR PRIVACY STATEMENT HIGHLIGHTS
Last Updated: 30 Jan 2021
This statement applies to Breacher Gear. “Breacher”. (“we” “us” or “our” or “Breacher”), the Canadian customers of Breacher and to visitors to www.breachergear.com or any other website or mobile application on which we provide this statement (collectively, “you”). A copy of our full privacy statement follows these highlights.
2. WE COLLECT INFORMATION THAT INCLUDES:
Information you give us if you register with us;
Information collected when you contact us, visit our sites, use our mobile applications services or products, purchase our products, use a social sign-on, use our wi-fi hotspot services, or view our advertisements;
Information from cookies and beacons; and
Information from third parties (e.g., credit reference agencies, law enforcement/regulatory bodies).
3. WE USE INFORMATION TO:
Provide you with the information, services and products you request;
Help us develop new products and services;
Help us monitor and improve our products, services and technology;
Help us run our sites and services;
Tell you about our products and services with your consent as required by applicable law;
Display online ads to you, and better personalize our advertising, sites and services to you; and
Create aggregated or de-identified information for various uses and to share with our business partners in that format
4. WE SHARE YOUR INFORMATION WITH:
Other Breacher Group entities;
Third-party service providers, such as cloud service providers, and as necessary, with third parties that help run our various programs (e.g., loyalty, competitions, hosting, delivery, payment and fraud management providers, credit scoring agencies and analytics platform providers). These service providers use your Personal Information in accordance with breacher instructions and applicable law;
Social networks (if you interact with a social network through one of our sites or Apps);
Legal and law enforcement agencies where required by applicable law; and
Other third parties with your consent or where permitted or required by applicable law.
With your consent, we may market to you other breacher products/services not referenced in our privacy statement;
You can access your Personal Information and ask us to update, correct or delete any Personal Information we have about you; and
You may opt-out of further contact from us as well as certain other uses of your Personal Information for marketing or personalization purposes as explained in our full privacy statement
6. HOW TO CONTACT US
If you’d like further information on: your privacy rights; opting-out or unsubscribing from messages; accessing, deleting, or updating your Personal Information; or to register a complaint, please
Please continue reading below for our full privacy statement.
BREACHER GEAR - PRIVACY STATEMENT
Updated: 30 Jan 2021
INTRODUCTION AND SCOPE OF THIS PRIVACY STATEMENT
We, Breacher Gear, “Breacher”, and each of our affiliated entities (collectively, ‘Breacher’) want to give you the best Breacher gear experience possible.
We use the Personal Information you share with us to make our products and services and your experience even better.
Complete information about opting out and unsubscribing from marketing messages appears later in this privacy statement. Please read ‘Your Rights in Relation to Your Personal Information’ below for more information.
This privacy statement outlines the following:
WHAT WE COLLECT;
HOW WE USE PERSONAL INFORMATION;
HOW WE SHARE YOUR PERSONAL INFORMATION;
HOW WE PROTECT YOUR PERSONAL INFORMATION;
YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION; AND
1) WHAT WE COLLECT
“Personal Information” is any information that relates to you and identifies you personally, either alone or in combination with other information. Breacher may collect various types of personal information and special categories of personal information (including health and other sensitive data about you, as explained in greater detail below).
We will ask for your consent if we wish to use your Personal Information for purposes other than those listed in this privacy statement, or if we are required to do so under applicable law.
i. Information we collect when you create an Account
If you sign up for an breacher account, for example, through the global single sign on, which allows you to use the same sign-in details anywhere in the world, we will ask for your:
e-mail address; and
Breacher will also collect the following information when you sign up for an account if you choose to provide it:
social identifier if you choose to log in to your account via social media
date of birth.
ii. Information we collect Automatically on our Sites and Mobile Applications
We will automatically collect Personal Information about you when you interact with our brands, websites and Apps, as follows:
Websites: we will collect information about the breacher websites that you visit and how you use them. A visit to one of our websites results in data being sent from your browser to our servers. The information we collect in this way includes:
your IP address;
the date and time of the visit and how long you remained on our website;
the referral URL (the site from which you came to our website);
the pages you visited on our website; and
information about the device and browser you used to visit our website (including, browser type and version, operating system, etc.).
Location Information: Information that may determine your location is called “Location Information” in this statement. We offer location-enabled services within some of our (mobile) applications, such as Google Maps and Bing Maps. If you use those (mobile) applications, they may receive information about your actual location (such as GPS signals sent by a mobile device) or information that can be used to approximate a location. You are always asked if the Geolocation Service can be activated and you can choose not to activate it or to turn it off.
We may use the Google Maps service or the Bing Maps service to assist you in finding an Breacher gear. To facilitate this, we load an image from Google Maps or Bing Maps, saving the route data and map image on our server.
With your consent, we may also use various technologies to determine your location, such as sensor data from your device that may, for example, provide information on nearby Wi-Fi access points, Near Field Communication ("NFC") points and mobile network cell towers. You can generally disable sending your location through settings in your device, and we will inform you when we make use of location information.
iii. Information we collect when you use our Products or Services
When you (i) use our products and services, (ii) use our Apps, or (iii) become an Breacher community member, we will ask for certain Personal Information. We will explain what information is required and what information you may choose to provide. This information may include information such as:
Using our Products and Services
your postal address and payment details when ordering from our web shop;
your date of birth and/or confirmation that you are above a certain age;
your email-address so we can provide you with your receipt and contact you with offers or promotions as permitted by applicable law, or when you are signing up for one of our contests, free prize giveaways ("Prize Giveaways") or newsletters; and/or
a record of our correspondence with you (including any feedback you have provided on any of our products or services), if you have been in contact with our Customer Service.
Using our Apps:
We offer a number of Apps (including Breacher World) which allow you to upload and/or store certain information. Depending on the App, we may ask for Personal Information (we will explain what information is needed to offer the service and what information you may choose to provide so that we may understand your preferences), such as your: sport and health data (for example, workout start and end times, activity type, duration, pace, distance, calories, and speed), body measurements, such as weight, height and heart rate; and/or location.
Our Breacher Membership/Loyalty Program
If you are a member of or request a membership in a breacher membership or loyalty program (i.e Stack Club or any other breacher member program), we may ask for Personal Information (we will explain what information is required and what information you may choose to provide), such as:
Stack Club information – includes: Unique Member Identifier (member ID), date you became a member, source ID, country and brand of your original membership, membership points, engagement history, rewards history, membership vouchers associated to members. All the information listed here will be kept for as long as you are a Stack Club member.
If you are a winner of any Prize Giveaways, we will ask for additional Personal Information, including your postal address, and if relevant, your clothes or shoe size (in order to be able to send you the prize, if won).
If we would like to promote any Prize Giveaways and you are a winner of a Prize Giveaway, we may also ask for additional Personal Information, including: your City/Town; and/or your photograph.
iv. Information we collect through Social Networks
If you choose to create a breacher account through a SOCIAL NETWORK ACCOUNT (including via Facebook or Instagram), your social media sign-on credentials will be imported via your social network account.
Breacher will, upon receipt of any irrelevant information from the social network, discard such information. After having created your account, you will have the opportunity to supplement it with any information you would like to share with us, such as any Personal Information you provide through a completed survey. Any supplemental information you provide to us will be used for the purposes explained in this Statement, including to enrich your breacher profile and to personalize your breacher experience, for example, by providing you with more relevant information and advertising, both on our website and third-party websites.
v. How breacher collects Personal Information
Most of the Personal Information we collect about you will be information that you have voluntarily provided to us, for example, through our websites, e-shops, mobile Apps, or by making purchases in one of our stores, as outlined above. You agree that other sources from whom we may obtain your Personal Information include: (i) other breacher group companies; and (ii) third parties (such as credit reference agencies with your consent, law enforcement/regulatory bodies), all as permitted by applicable privacy laws.
2) HOW WE USE YOUR PERSONAL INFORMATION
The Personal Information we collect when you create an account with us will be used for identification and authentication purposes across breacher services, so you can use the same account details to log in from any location and on any device. The global single sign on will allow breacher systems to identify you wherever you are in the world, meaning you will not need to register with us again if you are signing in from a different country. In addition, breacher will create a profile for you with the information needed to provide you with our products or services. The Personal Information we collect as listed above will be used in the format that it is received, or, where appropriate, will be combined with Personal Information we obtain from other internal or external sources.
We use and analyze this Personal Information for the various purposes described below:
i. Improving our products and services: we will use your Personal Information to build a profile on you in order to understand how you use our products and services, to develop more interesting and relevant products and services, as well as to personalize the products and services we offer you both on our websites and Apps, and in advertising you may see on third party sites. For information on how to opt-out of this personalization please see “Your rights in relation to your Personal Information” below.
ii. Processing your order: we use relevant Personal Information described above (including your name, address, email and payment details) to process and deliver your order, and to notify you of the status of your order. In addition, we may use your age, year of birth or confirmation that you are above a certain age to ascertain whether you meet the minimum age in your country for online purchases and whether you are considered to be a minor for data protection and/or marketing law purposes.
iii. Carrying out Checks: we will also use your Personal Information to prevent fraud, and with your consent, to assess your creditworthiness. For this purpose, we may need to share your Personal Information with our credit rating providers (see "how we share your Personal Information" below), with your consent as required by applicable law.
iv. Customer Service: if you contact our Customer Service (or vice versa), we will use Personal Information such as your order information and contact history to process your request and provide you with our best service possible.
v. Breacher products and services, engagements and offerings: we will use your Personal Information to provide you with the products and services you have requested from us, such as promotions, membership in breacher Communities, breacher loyalty programs, events and our Apps. This will, if applicable, include the use of your Personal Information for submission in contests, Prize Giveaways and promotions, using your contact details when you sign up for events and using information like your location for our mobile Apps, with your consent, and as explained in more detail in our Apps (for example, running Apps that use your location to help you plot your route when you have signed up for an event).
vi. Breacher Apps: if you choose to download an breacher app, we will only collect special categories of Personal Information if we have obtained your express consent, as required by applicable law. Personal and sensitive Personal Information (such as health data) collected through the app will be collected from your device and stored on breacher servers for the following purposes:
to provide you the services you expect when using the app as may be explained to you in more detail when you install the app;
for the reasons set out in the "improving our products and services" section above; and
with your consent for the reasons set out in the "marketing purposes" section below.
vii. Breacher Prize Giveaways : as part of a breacher promotion or contest, we may publish certain details of the winners of any Prize Giveaways on our website or one of our affiliate's or service provider's websites according to the terms and conditions of the particular promotion or contest.
viii. Social Sign-On (i.e. the use of your social network credentials such as your Facebook user login information to create and sign into your breacher account): when you use the social sign-on option, breacher limits its use of your social network public profile information to that which is necessary for the creation of your breacher account.
ix. Marketing and profiling: when you sign up to receive breacher newsletters, create an breacher single sign on, become a Member of an breacher Community, use an breacher app, order or provide feedback on a product or service online or instore, or use our website, we will use your Personal Information to create a profile based on the information we hold about you. We create your profile in accordance with your preferences in order to provide you with a better personalized experience, and to send you personalized marketing messages, both on our website and on third party websites, and to send you promotions, newsletters and messages for opinion research purposes if we have your consent including as required by applicable antispam laws. Below you can find a more detailed description of the ways in which we will use your Personal Information for these purposes. For information on how to opt-out of our targeted marketing personalization please see “Your rights in relation to your Personal Information” below.
What kind of information do we use? The way you interact with us and our brands across all of the different channels described above (e.g. in store, the breacher website, Apps, social media and marketing messages we send you) and the information we collect in that regard from each of these channels provides us valuable information about your interests and preferences. This insight gives us the opportunity to offer you our best breacher experience. To learn about you and your interests and preferences, we analyze your interactions with us and our brand using various kinds of information, as set out above. In particular, we may combine the information we collect with information collected by third parties. If we have consent as required by law to send you marketing communications, we use the information that we have about you to send you personalized marketing messages about breacher products or services, events, Prize Giveaways and promotions, breacher news, and other information we think will interest you. In some instances, we will also aggregate your Personal Information with that of other individuals, to create comprehensive reports about how consumers use our products and services and experience our brand.
What kind of channels do we market in? We may send direct marketing communications to you via the channel you choose or based on the information you provide to us, such as email, phone, or social media. We ask for your consent, where required by applicable law, in order to use the contact details, you have provided to us to send our personalized marketing communications.
How we tailor Messages: the messages we send you may be personalized and tailored to your individual preferences and interests. We use analytics in order to generate such personalized messages. These direct marketing messages may contain information about our products and services, events, Prize Giveaways or promotions, breacher news, and other information we think will interest you. We will, in certain circumstances, also use the channels for opinion research (such as to ask if you would like to participate in a survey) and to learn about your experience and improve your experience with breacher, including by sending you personalized messages.
Re-Targeting: our websites and Apps use re-targeting technologies. This enables us to show our visitors, who have already visited or used our website or app, advertisements from us on third party websites. We believe that the display of personalized, interest-based advertising is more interesting and relevant to our customers than advertising that does not have a personal connection. Re-targeting technologies analyze the information we collect about your interactions with each breacher platform as described above, including your cookies, and display advertisements based on your past web-surfing behaviour. Please click here for further information on cookies and instructions on how to disable re-targeting. Note that our sites generally are not configured to respond to web browser do-not-track signals.
Third-Party Ad Servers: we also work with non-breacher companies who use tracking technologies to serve ads on our behalf across the Internet. These companies may collect Personal Information about your visits to our websites or Apps and your interaction with our communications, including advertising.
Cross-Context/Device Linking: We may link or combine information that we collect about you from various sources to help ensure a consistent user experience regardless of how you interact with us – online, in-store, on mobile, or on social media. We may link or combine your activities and information collected from you on our websites and mobile apps with your in-store purchases and information we receive from third parties with your consent or as permitted by applicable law, as well as information we collect automatically through tracking technologies. This allows us to provide you with a personalized experience regardless of how you interact with us – online, in-store, on mobile or social media. We, or our third-party partners, may link your various devices so that content you see on one device can result in relevant advertising on another device. We do this by collecting information about each device you use when you are logged in to our services. We may also work with third party partners who employ tracking technologies, or the application of statistical modeling tools, to determine if two or more devices are linked to a single user or household. We may share a common account identifier (such as an email address or user ID) with third party advertising partners to help recognize you across devices. We, and our partners, can use this cross-device linkage to serve interest-based advertising and other personalized content to you across your devices, to perform analytics and to measure the performance of our advertising campaigns.
x. Improving our Products and Services: we will use the Personal Information we hold about you (as well as pseudonymized or anonymized information generated from your Personal Information) to carry out analysis and research, including:
Data science/analytics, whereby we combine information (such as Personal Information and/or sensitive Personal Information we have obtained through the use of a breacher sporting app or from your browsing history) we hold on a large scale in order:
to learn more about our customers and their preferences;
to identify patterns and trends amongst our customers;
to enhance user experience on our websites;
to provide information, content and offerings tailored to our customers' needs;
for general research and statistical purposes; and
for aggregated reporting purposes within the breacher group;
Develop new products and services; and
Monitor the performance of our products and services and/or improve our technology.
xi. Website Improvement: Personal Information collected through our websites, such as via cookies or other tracking technologies, will be used to allow us to assess browsing behaviours on our websites, to understand where improvements can be made, to optimize our products and services and personalize and improve your experience on our websites and Apps.